GentongBet

It is the people behind our payroll service service that makes it exceptional.

Of course, if you haven’t had the chance to work with us yet, it might look like any other service a bit.

This is where this series of blogs comes into play!

“Meet the team” is my way of presenting some of our brilliant colleagues.

Thanks to a few quick questions, you will have an overview of the people behind our payroll output service.

In this edition, I had the pleasure of catching Kristen Mishler, senior pay analyst.

Q: What led you to pursue a payroll in pay?

“I took a job in a call center by taking charge of the phone for accounting software, and the first module I learned was the pay.

“I like people and puzzles, so pay is a perfect fit for me.

“One thing that really seduced me when I took the job with Mypay Solutions is that I would have a dedicated group of customers.

“I love being able to establish relationships with my customers and help them.”

Q: Can you tell us a bit about your role and what you do daily?

“Most of my daily tasks include communication with my customers.

“Customers will contact by phone or email, and I will answer their questions and solve their problems.

“I also treat the payroll of my clients when they submit them daily.

“I always say that the most important part of my work is to ensure that employees are paid properly and on time.”

Q: Are there any common ideas on the outsourcing of the pay you want to eliminate?

“Outsourcing may have the impression of losing control of your pay, but our customers always have access to their payrolls and the reports they need.

“The purpose of outsourcing is to rationalize the process.

“Customers do not have to worry about tax forms or to make and send payments to select suppliers.

“It can be a huge time saving and allows them to focus on other areas of their business.”

Q: What advice would you give to companies that plan to outsource their pay?

“Communication with your payroll business is the key, especially if something changes with your payroll, such as adding insurance or 401 (K).

“Most items can easily be accommodated, we just need to know them.”

Q: How does technology play a role in rationalizing payroll?

“Technology really rations all aspects of payroll.

“Software calculates income, taxes and creates relationships with ease.”

Q: What do you think you can distinguish your team or your service from others in industry?

“Our customer service really distinguishes us.

“Mypay Solutions offers a specialist dedicated to payroll to work with customers.

“Instead of reaching out and getting a different person every time, you will have someone who knows your business and can easily help you with what you need.

“Other services have a general queue, and if someone has to call a problem several times, they can speak with several people.

“They must almost start again with their question every time, which causes a lot of frustration.”

The wage bill that works for you

A big thank you to Kristen for talking with us and to share some information on the elements that render our outsourcing service on the special pay.

If you are curious about the outsourcing of payroll, our team can help you.

Whether you add payable to your services or refine what you already offer, we will help you find the best fit for your business.

Click here to find out more about our service and to speak with our team.